Shipment Policy

This Shipment Policy (hereinafter referred to as the “Policy”) describes how the free merchandise orders are shipped, when you claim a free merchandise on our website, i.e. https://www.ares-corporation.com (hereinafter referred to as the “Website” or “Site”).

This Policy shall be read in conjunction with our Terms & Conditions, No Exchange Policy, and Privacy Policy statement.

1. DELIVERY

  • Delivery Service: We use the services of third-party delivery service provider for shipping all the orders of free merchandise. We are shipping internationally. The third-party logistics that we presently use are UPS and DHL.
  • Processing and Delivery Time: It may take around 1 to 3 working days for the orders to dispatch, and delivery time will vary from location to location, but it is typically around 5 to 7 working days for most orders.
  • Important Note: The delivery time is subject to change based on shortage of an item, bad weather, transit time of your carrier, destination address, or covid related restrictions etc. Processing and shipping times may increase during holidays and other peak seasons.
  • Fee: We bear the shipment cost. For you, shipment is free!
  • No Change: You cannot change the shipping address or the shipping method selected afterwards.
  • P.O. Boxes: We do not ship to PO boxes.

2. ORDERS, SHIPMENT, FAILED DELIVERY, AND DAMAGED/OPENED BOX

  • Not for Commercial Purpose: You cannot use our free merchandise for a commercial purpose, unless allowed by us. No use of our intellectual property may be made without our express written consent.
  • Assumption of Risk: You will assume the risk for the free merchandise once they have been delivered to the delivery address which you specified. We or our delivery partners accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

3. POSSIBLE DUTY/CUSTOM FEE

All free merchandises are shipped from our location in United Arab Emirates (UAE), and depending on your country of residence, you may be subject to a duty and/or custom fee that you’d have to pay directly to the concerned authorities in order to collect your free merchandise. If any such custom fee is applicable, you shall solely be responsible to bear such fee in order to receive your item. All responsibility with respect to checking the relevant rules for this shall remain yours.

4. CHECKING THE ORDER STATUS

As soon as your order is shipped, you will receive an email notification from us which will include a tracking number that you can use to continually check its status. Please allow us up to 48 hours for the tracking information to become available. If you haven’t received your order within the period communicated to you in your shipping confirmation email, please contact us at Support@ares-corporation.com with your name and order number, and we will look into it for you.

5. THIRD PARTY DELIVERY SERVICE PROVIDERS

Whenever you place an order with us, it is our third-party delivery service providers (hereinafter referred to as our “Delivery Partner”) who ships and delivers the products to your doorsteps in the most convenient and hassle-free manner. The third-party logistics that we presently use are UPS and DHL. For this purpose, we also share certain personally identifiable information (PII) of yours with our Delivery Partner in order to fulfill your order. Please refer to our Privacy Policy statement for more details on the subject.

Last updated on November 15, 2022.